Client

Basis's health tracker - like similar devices on the market - needed to be charged and updated before customers could use the device for the first time. For first time hardware owners, these steps are foreign, and so had to be communicated with care.

 

Brief

Basis needed a setup experience that

  • Guides a new user through charging the watch and downloading firmware.
  • Recovers from bluetooth and wi-fi errors gracefully.
  • Traverses phone, watch and product packaging.

 

Role

I partnered with an in-house designer on technical discovery and UX design. I led in prototype development and user-testing recruitment. Product photography was provided by another designer.

 

Solution

Technical discovery: To understand technical error cases, we interviewed iOS, firmware, hardware, and Android engineers.

Wireframes: I developed wireframes taking a user through device-pairing, account setup, and downloading firmware.

Prototype & usability testing: Once wireframes were complete, I prototyped the setup experience using office materials and a fully animated mobile prototype. We then performed usability testing to evaluate the clarity of the design and answer the following questions:

  • Would the user notice included paper instructions in the packaging?
  • Would the user know to charge their watch first, and how to do it?
  • How would the user interpret the status messages on the watch?

 

Results

Basis (acquired by Intel) launched its second wearable health product in winter 2014.

Basis Peak shipped with a setup experience that was vetted through usability testing and approved by technical stakeholders. 

 

Collaborators: Priya Sheth, Ramon Sandino, Konstantine P., Heath Withers